FTTP Install How long For Speed to Change

[#1]

Hi FTTP 500 install done today completed at 1115 hrs, underground duct, very pleased no problems, for 500 -75, upgraded from slow 25 -3.5 FTTC, now getting speed of 70 - 70 how long for the speed to be higher for download up to 500?

Do Plusnet need to do anything there end.. thanks

[#2]

Hi @mharvo  it can take a few hours for the account change to fully complete at the PlusNet end

In the mean timea few questions to try an establish if there's maybe a problem

1) what does your account say for your broadband service at https://www.plus.net/member-centre/broadband , particularly 'Current line speed'

2) are you using the Plusnet supplied Hub 2 router and the ethernet cable supplied with it to connect to the ONT

3) do you have a static IP

4) are you doing the speed test wired or wireless ( it needs to be wired ) and I would suggest using ookla as the BT wholesale one is not good with higher speeds

[#3]

Your broadband service

• Product: Unlimited Fibre
• Estimated Download Range: 22 - 25Mbps
• Estimated Upload Range: 3.5Mbps
• Minimum Guaranteed Speed: 20.4Mbps
• Current Line Speed (Download): 550Mbps

Have not connected the Hub 2 still using old Asus RT 86 U Blue WAN port to ONT , speed has gone up as stated, 1 Gbps connection stated in ASUS GUI  tried all ethernet, mobile iphone pro 13  and Laptop  Legion 5 AX wifi and ethernet all show the same speed 70 - 78 for download and 70-76 upload at present.  Used Okla as requested... 

[#4]

Problem not Fixed, no static ip address... my broadband service status is still Unlimited Fibre and Not Full Fibre which is now in place, will have to wait for Plusnet to update there end.

[#5]

@mharvo from that image, it doesn't look like your account change has fully completed in the PN systems yet

It should say something like below but saying Full Fibre 500

[#6]

@MisterW thanks for the extra information, much appreciated will have to wait for confirmation from Plusnet 

Will they need my username or is the update done by them automatically to user account.

many thanks

[#7 · Accepted solution]

The update is done automatically once the system see's the completion notification from Openreach

[#8]

@MisterW just rebooted router and working flawlessly at 505 - 72 Mbps speed via ethernet on laptop and different WAN IP Address.

Iphone 13 Pro WiFi 5 Ghz speed 466 - 71 Mbps

thanks for all your help

[#9]

No problem, happy to have been of help.

Iphone 13 Pro WiFi 5 Ghz speed 466 - 71 Mbps

That's pretty good for a wireless test. My laptop 5ghz Wifi maxes out at about 380 Mbps whereas wired it hits around 980

[#10]

Legion 5 WiFi 5 Ghz same room as router 500 -70 using AC and not AX 160 Mhz, the Asus RT86U maxes the 500 connection.