FTTP Static IP

[#1]

Hello!

I've just had my FTTP 550:75 go live, but when I try to 'activate my static ip' the page refreshes and nothing happens.

Thanks,

[#2]

Have you asked and paid for a static? You have to do this either by calling up, or better still requesting it through the forum - post a request on the 'Everything Else' board.

[#3]

Yeah I’ve paid for the static IP option, it’s when you’re on the page to activate it after paying. You click ‘activate’ the page refreshes, and nothing happens. I’ve tried activating it then rebooting my router in order to redial but it still says ‘you are currently using a dynamic ip’

[#4]

Rebooting the Hub should automatically activate the static IP, although I have heard of your comment previously. As static IP's are allocated from a different 'pool' to dynamic, can you post the first three octets of your current external one, please - I may b able to tell you whether you have a static from that, otherwise I can ask elsewhere.

FYI - the 'activate your static IP' page doesn't work, a bit like the automatic ordering of one doesn't.

[#5]

Cheers for the info! first three groups:

195.213.230

Thanks,

H

[#6]

I'm not 100% sure, but this could be a static. When I see one of the 'experts' on here, I'll ask them to check for you.

[#7]

The definitve test is to check the rDNS. A dynamic IP will return something like <ip address-dyn>.plus.net  whereas a static IP will return (by default) <accountname>.plus.com

[#8]

Cheers, @MisterW - forgot that, still need my second coffee of the morning. 😉

[#9]

thanks all! I've checked but it is saying dyn so it is still dynamic unfortunately

[#10]

I'm sure one of the Plusnet staff will be along shortly to sort it....

[#11 · Accepted solution]

Hi @henrymaidment 

That should be sorted for you now