FTTP availability

[#1]

I'm on FTTC, but several other addresses in my (small) street can already get FTTP according to the checker.

I happened to have an Openreach engineer out to replace an overhead cable, and he mentioned that there is already fibre in the duct opposite my house.  So why isn't it available from Plusnet?

Swish Fibre & Hey Broadband are literally knocking on my door saying they can provide this immediately, but I'm in contract with Plusnet for another year.

I'd rather upgrade with you guys, but it's going to be difficult at renewal time if you haven't made FTTP available (which Openreach have confirmed is already installed in my street).

Can you offer any hope?

Regards,
Jonny

[#2]

@JonJon 

I'd rather upgrade with you guys, but it's going to be difficult at renewal time if you haven't made FTTP available (which Openreach have confirmed is already installed in my street).

To be clear, if Openreach make fibre available , then Plusnet will supply it.

I happened to have an Openreach engineer out to replace an overhead cable, and he mentioned that there is already fibre in the duct opposite my house.  So why isn't it available from Plusnet?

It sounds like your supply is overhead. Is the rest of the street supplied via underground ?

That could explain why fibre is available to others but not you (yet?).

It's also possible that the Openreach availability database is wrong.

What does the BT wholesale availability checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say for your address ( redact any personal information ) . Please include the narrative below the availability matrix.

If you could also post the results for a neighboring address that can get fibre it would be useful for comparison and may explain why

[#3]

@JonJon 

"Swish Fibre & Hey Broadband are literally knocking on my door saying they can provide this immediately"

It is very likely the two mentioned providers do not use the Openreach network, both provide a symmetrical connection.

[#4]

@JonJon 

When using the Checher you're looking for WBC FTTP in the left hand column and then what it says to the right.

If not there, then check neighbouring properties and create a map of which house have FTTP available. This would be evidence to get OR to check their database records. To do this, PN need to submit an ORDI request.

Brian

[#5]

The supply is currently overhead (and the guys cleaning the street lights knocked it down, so it had to be replaced).
While the openreach engineer was doing this, I joked wouldn't it just be easier to accelerate the full fibre rollout in our street - and that's when he replied that it was already available in the duct opposite my house.

Even looking at the Plusnet lookup for our postcode, some of the properties in our street (only about 400m long) can get full fibre, and some can only get FTTC.

This corresponds with the helpful BT site you provided.  Despite being the same exchange, the report for my address (19) says FTTP isn't available in the exchange, but directly opposite my house (20) it says it is!

As you said, probably the difference between being supplied over/underground - but if it is available so close to my house underground, you'd think they'd be able to supply it!

(actually.. rereading the bit for the properties opposite, the issue is probably that the "ONT" is at capacity).

[#6]

@JonJon Is the opposite side of the road a more recent development?

[#7]

Yes (kinda).. it was all demolished and a new set of flats built - so they probably put a new line in for them at the time.

And re-reading the blurb from the BT site, it looks like that "ONT" has reached capacity.

So I guess I have to wait for them to upgrade it before it will be available for me.

[#8]

@JonJon 

Is No 20 a block of flats?

There may be an answer in the FTTP narrative for No 20. It states "network is at capacity so a new ONT cannot be ordered".

Brian

Edit : JonJon beat me to it. The OP could submit a request to OR asking why one part of the street has FTTP and not the other. The form is on their website some where.

[#9 · Accepted solution]

That explains it, in a way then - when the new build was done, OR would have redone their cabling (underground, as is now the 'preferred way) and arranged for connection to the FTTP network at the same time. I'm guessing, because I don't know all the technology involved, that they only installed sufficient FTTP kit to serve that development.

[#10]

@JonJon 

Thanks for the availability check results, very informative.

A number of possible reasons why you can't get FTTP

1) the other side of the street is fed underground and the FTTP infrastructure is not connected to your overhead feed

2) the FTTP network is at capacity

3) the Openreach database is wrong

My guess is that its 1) and that until the FTTP infrastructure is extended to the overhead feed you will not be able to get it