Fibre 500

[#1]

@Dc9 

" We live in a detached bungalow and there's another bungalow to our left but nothing to our right but a road as we live on a corner. "

OK, but how far away from your property are they?

[#2]

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@Mr_Paul wrote:

@jab1 

"Unless the OP is using a wireless device a long way from the Hub, those reported figures do not make much sense."

They might if the OP is experiencing WiFi interference from neighbouring properties.

@Dc9  - how far away are your neighbours house's from yours?

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The neighbours would have to have some serious kit to do that - IMO. I live in a 4-house terrace, with plenty of other networks showing, and get no discernable interference.

[#3]

@jab1 

"I live in a 4-house terrace, with plenty of other networks showing, and get no discernable interference."

You and your neighbours clearly have your WiFi networks properly set up then, whether by accident or design!

My neighbour, (other half of semi-detached house), for some reason has two independent WiFi networks, (possibly for personal and home business), each using different channels, (I can see them in my WiFi Analyzer app). He also has a number of Wireless Access Points on each network.

As you may be aware, on the 2.4GHz band, whilst there are in theory 11 channels available, there are in fact only 3 that do not overlap each other: channels 1, 6 and 11. The remaining eight channels all overlap two of 1, 6 or 11.

WiFi in my house was so unreliable that I had to invest in a BT Whole Home WiFi mesh system in order to "fight" his system.

In addition, I have found that the default option on many ISP supplied routers: "Smart" channel selection is anything but!

I fixed my WiFi on to channel 1 on 2.4GHz, but I still see my neighbour's two networks alternating between 6 and 11, so I guess they are still set to "Smart" and fighting each other for channel selection!

@Dc9 

Have you done a test via ethernet cable yet? That really needs to be the first step so that a network of WiFi issue can be identified.

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[#4]

@Mr_Paul  - it must be by accident, as my neighbours are what you may call 'not that technically aware', although, should I find it a problem, I am quite able to sort myself out.

From what I know of two of the three other properties, they have fairly simple set-ups - no extenders/dual networks/APs - not really needed in what are in effect 2-up, 2-down properties.

Yes, I am aware of the channel issue, I ought to be after 30 years use of the internet. 😉

It may be that my neighbours are using ISP supplied routers set to 'smart' - which as you say, isn't, but I luckily have a 'proper' router - Fritz!Box 7530 - also on 'smart', which seems to be fairly efficient at sorting itself, as I say, I have no obvious issues and to be honest while that continues, I just leave things alone.

[#5]

@Dc9 

As stated, you really need the wired test is see if it's a problem with your connection that requires either PN or OR to fix or wether it's a WiFi problem which is your problem.

There is one other thing to mention. I believe, although I stand to be corrected, that with WiFi you'll only get speeds of up to around 400 due to the limitiations of WiFi. I believe WiFi 6 is better but the Hub2 doesn't support this and your equipment also needs to be compatible.

Brian

[#6]

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@jab1 wrote:

@Baldrick1 Unless the OP is using a wireless device a long way from the Hub, those reported figures do not make much sense.

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One thing that I learnt many years ago was that before trying to find a fix, one should start by clearly identifying the problem. 
Before contemplating possible solutions it needs determining whether this is a network, wireless or combination of both issue. The only way to do this reliably is to try an Ethernet cable. 

[#7]

I'd say around 12 ft.

[#8]

@Baldrick1 I totally agree, but sub-50Mb/s on a 500 connection seems way low to me.

@Dc9 Then you should be seeing much better speeds, even on wireless - IMO.

[#9]

@Dc9 

A ready terminated say 5m CAT 5e Ethernet cable is readily available and cost you less than £10.

[#10]

I don't even know if we have an active phone line in our house. (apologies in advance if the sounds stupid) as I'm not really a technology minded person.

[#11]

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@jab1 wrote:

@Baldrick1 I totally agree, but sub-50Mb/s on a 500 connection seems way low to me.

@Dc9 Then you should be seeing much better speeds, even on wireless - IMO.

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Unless of course the walls incorporate foil backed insulation.

I have had experience of a decent WiFi signal failing to get from one side to the other of such a wall.

[#12]

Fair enough, @Baldrick1 - I agree, but we don't know. Let's wait and see what a wired test gives. 😀