Fibre cable down - no contract

[#1]

Hi All,
My property is on the market and I'm living elsewhere. My fibre contract has been cancelled. The fibre cable reaches the house overhead from a pole and it's come away completely from the pole end. I don't know if it's damaged or not. Does anyone know if I can get this repaired by Openreach without having a contract in place?
Thanks

[#2]

@Prologica As it is OR property, you should be able to arrange/report this direct to them - I'll have a look for the info if you don't find it in the meantime, but I know it is possible.

Try this: https://www.openreach.com/help-and-support/damage-health-and-safety

[#3]

Yes, Openreach will fix its property especially if the pole is near a public thoroughfare. We saw a line had fallen onto a rural road where we walk, called OR on our return at 1120, and they had it fixed when we drove past at 1640 that day.

Mike

[#4]

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@jab1 wrote:

As it is OR property, you should be able to arrange/report this direct to them

Try this: https://www.openreach.com/help-and-support/damage-health-and-safety

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@jab1   A most useful page

Identifying Openreach equipment

First, take a look at our identifying our equipment guide and check that it's ours.

If it is, please contact our damage team by calling us on 0800 023 2023 (choose option 1 and then choose option 1 again).

... also their linked 'identifying our equipment guide' .pdf file.

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