Fibre dropouts, and bad wifi
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Re: Fibre dropouts, and bad wifi
03-01-2022 1:03 PM
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Re: Fibre dropouts, and bad wifi
03-01-2022 1:15 PM
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@Sselby123 wrote:
It's a quiet static noise but loud enough that I can hear it and if a noise in the room is made it gets louder if you understand what I mean (I have kids who dont know how to be quiet lol)
Some cordless phones can induce white noise in the hand set, especially if they have background noise cancellation. If you are able to borrow a corded phone a test with that would help profile the line more clearly. The no fault found on the phone line report, is simply a statement of what was found at the time of testing - when tested no fault was detected. That does not eliminate the possibility of an intermittent line fault - typically caused by dampness - which can self rectify by the passage of test / ring currents and voltages applied to the line.
Keep checking the line for noise.
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Re: Fibre dropouts, and bad wifi
03-01-2022 1:17 PM - edited 03-01-2022 1:18 PM
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Deleted - hadn't seen above reply, which makes sense.
Re: Fibre dropouts, and bad wifi
03-01-2022 4:22 PM - edited 03-01-2022 4:26 PM
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Thank you @RealAleMadrid - I'd overlooked the fact hat the OP's upstream speed has been banded.
@jab1 I do understand where you're coming from in terms of raising a phone fault, though we'd raise a broadband fault in this scenario, as tests aren't picking up on any issues with the phone service, whereas the OP's speeds and drops do look suspicious. No one is denying an issue with the line as it stands, though it's process to ask customers to carry out their own checks through their test socket before raising the matter with Openreach, especially when tests aren't picking up anything.
I'll stick to what I said before, to see how the connection fairs over the next 48 hours through the test socket, even though an RRT clearly shows fluctuating speeds and drops. If these don't improve, well definitely get a fault raised.
Going back to the banded upstream speed as well, the engineer should rectify this is booked in, if not, we'll raise it on our end.
No need to contact customer services @Sselby123, you can let us know on here and we'll get it raised.
Re: Fibre dropouts, and bad wifi
03-01-2022 4:28 PM
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Re: Fibre dropouts, and bad wifi
03-01-2022 7:55 PM
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Thanks for getting back to us @Sselby123
I'm sorry to see you're still having connection issues while in the test socket and apologies for contradicting here. As your phone's crackling, it's worth arranging further Openreach engineer visit to take another look without waiting.
Also even though line tests aren't showing an issue, I think the engineer we arrange should be raised as a phone fault. If you're still having the same issues afterwards then we can look at booking another broadband engineer.
Could you reply to the ticket I've logged on your account Here with when you'll be available for a visit? If you can post back once you've responded, I'll make sure we book the engineer as soon as we can.
Re: Fibre dropouts, and bad wifi
05-01-2022 1:10 PM
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Re: Fibre dropouts, and bad wifi
05-01-2022 2:18 PM
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Re: Fibre dropouts, and bad wifi
05-01-2022 2:21 PM
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Re: Fibre dropouts, and bad wifi
05-01-2022 5:03 PM
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Thanks for getting back to us @Sselby123
I'm sorry to see you're still having connection issues.
I'm afraid it's hard to say what's causing this until an engineer's been out. It's worth noting though that some faults can be a little intermittent, which means that your service may work occasionally fine but then it may stop working.
Let us know how it goes once the engineer's been.
Re: Fibre dropouts, and bad wifi
06-01-2022 11:09 AM
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Re: Fibre dropouts, and bad wifi
06-01-2022 11:16 AM
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Sight of the router stats would be interesting.
Do not confuse no fault found at time of engineer visit with there being no fault whatsoever. If the DLM is managing the line speed, it will be doing so for a reason.
Does the router you use lend itself to being monitored with something like routerstats? See the link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Fibre dropouts, and bad wifi
06-01-2022 11:20 AM
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Re: Fibre dropouts, and bad wifi
06-01-2022 11:36 AM
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The Plusnet Hub One is a rebadged BT HH5a for which there is a special version of RouterStats.
Running that 24x7 might shine some light on what is happening on the line.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre dropouts, and bad wifi
06-01-2022 5:18 PM
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Thanks for getting back to us @Sselby123
I'm really sorry to see you're still having issues after the engineer visit.
I've tested your line and the tests aren't showing any issues now with your connection staying stable since the visit.
Appreciate though your speeds around 5mbps below where we'd expect of between 55mbps to 74.3mbps as shown Here, they're above the minimum guaranteed still we've agreed when you signed up.
Is your line still noisy?
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