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Fibre internet down.

astonman
Grafter
Posts: 25
Thanks: 1
Registered: ‎16-05-2016

Fibre internet down.

‎23-08-2022 10:48 AM - edited ‎23-08-2022 10:56 AM

Help fibre broadband has been down since beginning of August, problem started just b4 my holidays just got back & still the same tried resetting HH6 with no luck,router showing orange light. Phone line ok
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Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Fibre internet down.

‎23-08-2022 10:59 AM

@astonman 

Report a fault using the mobile bot. See:  https://www.plus.net/help/report-a-problem/

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

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EmilyD
Aspiring Hero
Posts: 2,032
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Registered: ‎26-03-2018

Re: Fibre internet down.

‎26-08-2022 1:23 PM

Hi @astonman. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking a longer than we’d usually like to get back to customers. 

 

I'm very sorry to see that your broadband has been down this month, apologies for any inconvenience that this has caused. I can see that you have since discussed this with our technical support team and it looks like they were able to get you back up and running. Please let me know if you're still unable to get online or if there's anything else that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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