Fibre speed is very slow

[#1]

So a few days  ago I decided to check my speed as I've noticed my connection has been super slow lately and its shown me this:

 

I've tried it on a few different days and its always about the same also tried with a different modem and no change. Really disappointing as I pay for 70 down 20 up. Any suggestions?

[#2]

Hi @ToTheMoon 

Are you testing on a device connected by WiFi or a computer connected by an Ethernet cable?

If using WiFi please test with a computer connected by an Ethernet cable.

Can you also check the Openreach estimates for their line to your house at:

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please post the results on this thread after removing your phone number.

Can you please check the connection speed of the router?

If you are using a Plusnet Hub one router, the connection data can be found at: http://192.168.1.254, then click troubleshooting and then help desk.

Please post the results on this thread, after removing any WiFi related information. 

Regards

Richard

[#3]

Hi, thanks for the reply. I've always used a computer + eth cable for the near 4 years I've had plusnet fibre.. last time I speed checked I had 70 down 20 up. Heres what I've got: 

[#4]

Hi @ToTheMoon 

Yuck!

Something is badly wrong with the router speed figures, they are significantly below the speed estimates for the line to your house.

I suggest you log a fault with Plusnet.

https://faults.plus.net

Depending on the results of the initial test steps a fault will be raised with Plusnet.

Regards

Richard

[#5]

Do you think it might be the router itself? The other router I tried was never working great either 

[#6]

It might be the router or a line fault.
The router is repoting a line attenuation (41dB) that if correct will never support the BT speed estimates (70 mbps).
Do you have a landline phone? If so is there a dial tone? Is the line noisy?
In what way did the other router never work great?
What is the make and model of the other router?

[#7]

Dont have a landline phone I can test with and the other router I tried was old and generally never worked great.. however im thinking this a problem that might not be on my end. I renewed my contract 2 months ago and since then I have noticed that my speed is slow which could be a coincidence but I dont know.

Might buy a new router to test it as I needed a new one anyway 

[#8]

@ToTheMoon  If you want to spend money on a new router that will not fix the problem go ahead. The high attenuation that @RichardB mentioned is almost certainly due to a line fault and nothing to do with your new contract.. You need to raise a fault with Plusnet.

[#9]

Well thanks for the concise answer. I raised a fault last night, going to borrow a landline phone to test the line today.

[#10]

Well I've checked my connection with a landline phone and something isnt right it sounds all static and weird a bit like the old school dial up tone.. guess its time to call BT

[#11]

Hi @ToTheMoon 

Openreach systems can only cope with one fault open at once.

Raise the phone fault ASAP with BT before Plusnet try and raise a broadband fault with Openreach.

The phone line must be clear before broadband will work properly.

Regards

Richard

[#12]

I've just tried to raise the fault with BT and after they asked for my landline number they said im with plusnet so redirected me to plusnets number.. 

[#13]

OK

Most Plusnet customers do have line rental with Plusnet.

Based on your suggestion that you had to contact BT, I assumed you had line rental with BT and not Plusnet.

As a fault has been raised with Plusnet , then let Plusnet pass the fault to Openreach.

You will need to accept a visit from Openreach to trace the line fault.

The Openreach technician will no doubt  check the noise on the line.