Frequent Disconnects

[#1]

Hi - many thanks for all your comments. I'm afraid I can't respond to the technical stuff (far too complicated for me) but I welcome your comments and I look forward to Plusnet responding!

[#2]

Hiya @blandifer,

I am really sorry to hear the issue is still ongoing and for the inconvenience this is causing.

I have run tests on your line and it is not showing any cause for the drops and looks spot on.

I have arranged for a new router to be delivered which will be with you in the next 3 to 5 working days.

Please can you try the new router and get back to me with how the connection performs?

[#3]

Many thanks - will try new router and let you know what happens

[#4]

New router connected Tuesday evening and internet has not gone down since.

I will keep an eye on things for a few more days but it looks like replacement router has sorted it!

[#5]

Can you please post the router line stats. The router might not have fixed the issue so much as it is simply better at hanging onto a marginal line.

[#6]

Find attached the event log (WAN tab) from the new router since it was switched on on Tuesday - it only runs for about 5 minutes then stops.

I have not noticed any internet disconnects since the new router was installed on Tuesday.

[#7]

That’s not what I was asking for … but it nonetheless is helpful.

You appear to be on basic fibre 40/10 not extra - is that correct?

Also though in that short log snap shot there are two xDSL disconnects albeit so swift you might not have noticed them.

@Gandalf what does the radius plot look like please?

[#8 · Accepted solution]

Hi @blandifer 

I'm glad to see your new router's working well.

I've just checked your connection (attached a graph below) and things do indeed to be stable now.

If you have any further issues, feel free to get back to us.

[#9]

Thanks to all those who responded - things do seem stable now so I will close this topic

[#10]

Odd behaviour - sought to report to mods but it ended up as a post!