Fritz!Box 7590 slower than a cheap modem or is my line faulty again ?
Apologies for the delayed response here @daveg6hni
Are you still experiencing the same issues this week?
Testing the line isn't flagging up any issues, the sync is within the estimates and the profile is the maximum for your provisioned product:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | [removed] |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 38.2 Mbps | ||||
| Upstream Speed | 6.0 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Estimated Line Length In Metres | 983.8 | ||||
| Upstream Rate Assessment | Reasonable | ||||
| Downstream Rate Assessment | Very Good | ||||
| Interference Pattern | Regular Interference Observed on Week Days | ||||
| Service Impact | No Impact Observed | ||||
| Interference Duration Longest Occurrence | From 14:30 to 23:45 | ||||
| Interference Location | Customer Premise | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off | ||||
| Time Stamp | 2018-05-15T14:45:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 36.3 Mbps | 40.0 Mbps | 39.2 Mbps |
| Up Stream Line Rate | 5.9 Mbps | 5.9 Mbps | 5.9 Mbps |
| Up Time | 866.0 Sec | 900.0 Sec | 899.8 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
|
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
|---|---|---|---|---|---|---|---|---|
| High | Low | High | Low | |||||
| VDSL Range A (Clean) | 44 | 32.4 | 7.8 | 5.4 | 27.4 | Available | Available | -- |
Hi, well Ben & Gandolf both said there was an external issue with the line ?
I have not yet had any confirmation that it has been rectified ?
However, the week before last I saw things improve in my Fritz Box settings...
Negotiated Connection Properties
| Receive Direction | Send Direction | ||
|---|---|---|---|
| Max. DSLAM throughput | kbit/s | 40000 | 10000 |
| Min. DSLAM throughput | kbit/s | 128 | 128 |
| Attainable throughput | kbit/s | 42745 | 5953 |
| Current throughput | kbit/s | 39999 | 5953 |
| Seamless rate adaptation | off | off | |
| Latency | fast | fast | |
| Impulse Noise Protection (INP) | 44 | 0 | |
| G.INP | on | off | |
| Signal-to-noise ratio | dB | 7 | 6 |
| Bitswap | on | on | |
| Line attenuation | dB | 24 | 32 |
| Profile | 17a | ||
| G.Vector | off | off | |
| Carrier record | B43 | B43 |
Error Counter
| Seconds With | Not Remediable Errors (CRC) | |||
|---|---|---|---|---|
| Errors (ES) | Many Errors (SES) |
per Minute |
Last 15 Minutes |
|
| FRITZ!Box | 1870 | 1138 | 0.88 | 0 |
| Central exchange | 376 | 0 | 0.07 | 0 |
The attainable speed increased from 32 Mbps to 42 Mbps and the current throughput increased from 32 Mbps to 39.999 Mbps and I was looking forward to improved D/L speed, but so far this has not been the case according to my Sam Knows stats, my D/L speed is bouncing between 25 & 30 Mbps, whereas before April it was a rock steady 32 Mbps. and last year it was a rock steady 35.8 Mbps until 1st April 2017 !
If you are saying the line has been fixed then I could try the old modem again, but I am trying to avoid too many changes in case I trip the DLM algorithm 
Also I see that it mentions interference on line between 14:30 and 23.45 and that it is located at my premise
I do not recognise the timings to coincide with anything ?
Can you expand on that at all, is there something I need to check or can do about it if it exists ?
Please advise.
Hi there.
There was an external issue which I reported to our suppliers and has been resolved.
Looks like you received confirmation shortly after your post yesterday.
From what I can see your sync rate of 38mbps is above your estimates of 32mbps.
Can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
(Might need to use Internet Explorer or Microsoft Edge as the BT test doesn't play well with Chrome or Firefox)
I did a BT speed test yesterday but it was still only around 30Mbps, however, looking at my Sam Knows stats for the last 24 hrs, it appears by D/L speed has bounced back up to just under 36Mbps and has remained there since I reset the router yesterday evening 
So hopefully as you say it has been fixed and we are finally back to normal.
I will run another BT test when I get home tonight.
I will also continue to monitor things for a while, but thanks to all for all your assistance.
Dave
>>> UPDATE <<<
Just got in and done a speed test and for the first tie in over a year I'm back up to 35.6 Mbps
http://www.speedtest.net/result/7337166415
Will now do a BT test
Hi, Thanks for the heads -up, as it happens I was using IE11 as it would not work in Edge as I don't allow Adobe Flash in it.
It gave me an even higher result, 36.85 Mbps, so I'm happy for the first time in just over a year
But a bit annoyed that despite my repeated claims that something was wrong, PN & BT insisted that everything was within limits and no faults were being detected. I even had a PN supervisor phone me to say that 32 Mbps was as good as it was going to get given the 800m between me and my BT cabinet . However, no one could, or would, explain how for several years I had, up until 1st April 2017, been consistently downloading at 35 Mbps and syncing at 40 Mbps
Attached is my latest BT Test and mySpeedtest.net results for the last 24 months
@daveg6hni wrote:
I even had a PN supervisor phone me to say that 32 Mbps was as good as it was going to get given the 800m between me and my BT cabinet .
It's possible there may have been some confusion around this. Although it's certainly possible you'd get more than 32Mbps, as your estimates are 32.4Mbps-44Mbps, if for example you were in sync at 33Mbps, our suppliers would not accept this as slow speeds as it's within the 32.4Mbps-44Mbps estimates provided for your line.
@Phaeton wrote:
therefore they traffic shape everybody
We don't traffic manage or shape.
In the past we had traffic prioritisation to ensure specific traffic on your connection had a relevant priority over other traffic on your connection. For example, a VoIP call would get higher priority than Peer to Peer downloads/software updates, so if you were on a VoIP call, and windows decided to start downloading updates, the software update may be slower than the VoIP call in an attempt to not interrupt the call. However as stated above, we no longer do this.
Maybe I spoke too soon...
I have been monitoring things for the last 24 hrs and I noticed a few CRC errors which have now caused (DLM) the DSLAM max to drop down to 34999 MBps, so I'm back down to 32 Mbps D/L speed 
I suspect the interference that started on 1st April 2017 and lasted until 30th June 2017 and reappeared again in April 2018 is the cause of the CRC errors as previous to the interference for several years I was downloading at between 37 & 35 Mbps and when I was on the Up-to-80Mbps Trial I was getting 44Mbps D/L speed consistently.!
Hi daveg6hni,
On first impression it looks like an SFI visit would be the next way forward but I'd rather review this with someone more knowledgeable about speed faults in particular just to see if there's anything else we can look at.
I'll make sure this gets flagged up for a response for your ticket tomorrow.
Adam
