Full Fiber 500 Really slow

[#1]

Thank you all for your answers and your time 🙏

SO !

- Ethernet test at the opposite side of my flat : DL 15Mbps - UL 45Mbps
- Ethernet test straight from the router : DL 202Mbps - UL 66Mbps
- Wifi test aside from the router : DL 355Mbps - UL 64Mbps

I don't even have the minimum they say they can provide (DL 275Mb / UL 75Mb).

[#2]

@gautierviller 

Just to reiterate what's already been said - PN have no responsibility beyond the ONT / Router.

You should get a faster speed using ethernet rather than WiFi - do you have a spare cable you can try.

Brian

[#3]

@gautierviller 

The ethernet cables you are using to connect the powerline to the the router, are they cat5e or above or cat5. You need cat5e or above both router and far end, cat5 will restrict you to up to 100mbps.

Normally the cat level is written on the cable, if not checking the plugs would an alternative for the number of wires; cat5 has four wires (two pair) cat5e or above eight wires (four pair).

[#4]

@bmc Yes I get this but the thing is even straight from the router I still don't have the minimum they say they can provide.

For the cables I don't know yet, but I'll have a look tonight.

@Dan_the_Van Thx I'm gonna have a look on these.

[#5]

- Ethernet test straight from the router : DL 202Mbps - UL 66Mbps
- Wifi test aside from the router : DL 355Mbps - UL 64Mbps

Something strange there! Wifi test is about right, Wifi 5 will max out at around 350-400Mb.

The wired test being lower would suggest something on the PC being used for the test, restricting the speed.

What make/model is the PC , particularly the network card ? Do you any AV or Firewall software running ?

There was an issue the other week with (I think?) Zonealarm firewall software restricting throughput

[#6]

@gautierviller 

I suspect PN are supplying the speed - the WiFi test download is above minimum and as stated elsewhere, WiFi speeds generally tend to be slower.

Brian