Full Fibre installed last week - no internet connection since this afternoon

Mollymoo10 · ‎01-08-2023

Hi Folks. Full Fibre installed last week all has been fine until this afternoon when internet suddenly stopped working. All lights on openreach ONT appear to be ok. LOS light is the only one not illuminated green and hub 2 light is blue which would indicate everything should be ok. Ive tried switching both router and ONT box off several times but no success. Anyone any ideas what the issue could be? Thanks

Baldrick1 · ‎30-06-2016

@Mollymoo10 Welcome to the Community forums.

THere are many possible causes. Report a fault using the mobile phone bot, see https://www.plus.net/help/report-a-problem/broadband/#broadband

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bobpullen · ‎04-04-2007

I understand this has since been resolved following a factory reset of the router.

Bob Pullen
Plusnet Product Team
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Full Fibre installed last week - no internet connection since this afternoon

Full Fibre installed last week - no internet connection since this afternoon

Re: Full Fibre installed last week - no internet connection since this afternoon

Re: Full Fibre installed last week - no internet connection since this afternoon