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Full Fibre now available to new customers

markhawkin
Seasoned Pro
Posts: 660
Thanks: 165
Fixes: 14
Registered: ‎17-07-2016

Re: Full Fibre now available to new customers

@FlossyThePig 

I think if I were you (and when you are out of contract), I might get a new install of FTTP (not ordered as a change to your current Plusnet service).

Once this is installed port the phone number to Sipgate.

Using this approach will lose your Plusnet email and anything else (webspace etc.) you get with the current Plusnet service but at least you will keep your phone number. 

The BT "digital voice" is the neatest solution but you are then stuck with BT without a complicated migration at a later point.

As you have Sipgate working, if you are happy with it,  adding another number would seem the best approach.

Plusnet have made an unspeakable mess of the phone line and number issue but I guess their masters at BT have forced this problem on Plusnet (and the customers).

I am the satisfied customer....
pjmarsh
Superuser
Superuser
Posts: 4,161
Thanks: 1,689
Fixes: 23
Registered: ‎06-04-2007

Re: Full Fibre now available to new customers


@FlossyThePig wrote:


Earlier this year OpenReach installed overhead fibre cables. Talking to the guys doing the work I was told that the connection to each house could be a hybrid system with fibre and copper wires. They may have been mistaken though.


They used to be, but aren't often now.  It may not make a great deal of difference though.  I was on the FTTP trial and had my phone line separately.  A while ago I got rid of the phone line.  Now the Broadband Checker only shows that FTTP is available, so no copper based services available.  For this I've still got the hybrid cable.  That's not an issue for me anyway as I've no intention of using any copper based services.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.