Full fiber - Connection /Data flow keeps freezing / pausing

[#1]

Hi Wonder if anyone could help

Data to the fibre connection seems to be freezing intermittently at 5-10 secs at a time. Very evident on teams calls. Other wise speed and connection is fine.

I have check with all devices same issue on other laptop and phones on wifi and Ethernet connection

Just switched to full fibre for 1 month with no issues, just started this week.

I have turned router and fibre box off and on , i have reset the router , with the button and through the portal software ( factory reset) but still same issue.

any ideas?

Thanks 

Stevie

[#2]

Anything noticeable on the ONT leds? a flash of the LOS light for instance ?

[#3]

No issue with the lights all green with lAN flashing away.. No light on LOS

[#4]

That's good.

Anything untoward in the router Event log around the time of the freezing ?

I'm assuming you have a PlusNet supplied Hub 2, in which case the Event log is in Advanced, Troubleshooting ( I think! )

[#5]

I had a look at the log.. To be fair not entirely sure what I should be looking out for.. ( a lot of descriptions and numbers which I don't know what they mean.)

But the freezing seems to happen every 2mins or so... I'll track it a see if anything matches up

[#6]

I think you can export the log so you can post an extract or possibly a screen capture of the relevant bits and we'll see if anything there jumps out ...

[#7]

Here a screen shot, it just freezed a few seconds before i took the shot, doesn't seem anything out of the odinary..

Called for Plusnet support , sending an engineer out, but not till next week.

hoping i can fix it by then, or it decides to fix itself

[#8]

Looks like something caused the router to refresh its ARP cache!

Not sure I like the ARP [del] for the .201 IP , that seems to trigger the refresh , whats on .201 , did it disconnect ?

[#9]

Sorry MrW 

don't really understand what that means.

i might have been reseting the router

Another recent capture just after it dropped out again 16:40

[#10]

just figured out what .201.. Its a wifi smart switch router..Ill try unplugging it a see if it soves the issue

[#11]

Its a wifi smart switch router

it's not got a dhcp server active has it ?

[#12]

not sure?

detail of .201 attached

[#13 · Accepted solution]

That doesn't help, you need to check the device itself. If it has router functionality, then it may have the ability to act as a dhcp server. The hub2 is the dhcp server, having two on the same network will give problems

[#14]

OK Thanks.. 

I'll see if it makes a difference if i just unplug it..

Assumed that it wasn't the cause as I have had it since before got fibre in , and it has worked fine the past month.

[#15]

@stevieklau 

you can export the event log here

Click on Export, this will save a copy as a CSV file to the download folder of you PC. Attach the file to this thread.

A CSV file is more useful as this is the full history of your Hub rather than a snap shot offered by a screen shot..

HTH