Full fibre not reaching min speeds

[#1]

Our screen looks like the screenshot you show but there is nothing for uploading or downloading speed don't worry all thanks for your help but this is all a bit beyond me however thank you all for trying 🙏

[#2]

@oliveoyl983 Sorry - we did go off at a bit of a tangent but can you answer these questions:-

What computers/tablets/phones do you have in the house?

Where are you getting your speeds from?

[#3]

@oliveoyl983 We just need to know the WAN link speed (and connection type as requested). Upload/download refer to a slightly different technology where there are two different speeds, yours is probably the same both ways.

[#4]

Not on PN, @HPsauce .

[#5]

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@HPsauce wrote:

You can easily check the speed your router is connected at, even from a mobile device.

Open your favourite browser (e.g. Safari on an iPhone) and type 192.168.1.254 into the search and enter, you should see (eventually) the Plusnet Hub Manager  screen.

I will note that the 'answers' supplied by the browser are somewhat lacking.

[#6]

Are you using a Plusnet  hub, @grumble ?

[#7]

Short answer.

Yes.

[#8]

Slightly longer reply: Strange.

[#9]

Hey @grumble,

That is a strange one, I have never seen when it takes too long to connect to the hub manager. 

I would like to take a look into this for you however I have failed to find your account please can you reply to my DM with your plusnet username.

[#10]

Don't worry. It is working. It is just that the hub address isn't the default 192.168.1.254