Full fibre145 speed?

[#1]

@Baldrick1

You are aware other users are having this exact same issue don't you?

No increase in download speed after service upgrade?

I have a feeling we are all jumping through hoops for no reason and are all wasting our time.

[#2]

Further to @Baldrick1  comment about static IPs. 

When I had Plusnet, I never paid for a static IP, but I always had the Plusnet Broadband Firewall enabled and on 'Low' setting for past 15 years - I think the Firewall was enabled by 'default' setting for new customers in 2008 when I joined. 

I noticed my IP address seemed to remain the same since 2020.  I was only informed it was a 'static' IP when I asked Plusnet why rDNS lookups were showing up my plusnet username.  They subsequently replaced it with a generic hostname as I didn't wish to turn off the Plusnet Broadband Firewall.

https://www.plus.net/help/broadband/about-plusnets-broadband-firewall/ 

https://mxtoolbox.com/ReverseLookup.aspx 

[#3]

@Baldrick1 Interesting question! Yes, I do have a static IP address...

[#4]

@Porthrepta 

It would be interesting to hear from one of the more experienced Plusnet staffers, one who know about these things, whether this is still a factor and whether it has been checked out @willcutforth?

[#5]

@Baldrick1 the plusnet profile is still active for connections using static IP's. However, the profile is shown as 'Current line speed' on the account. So given that @Porthrepta s is showing as 160Mb , it shouldnt be causing the problem , even if a static IP is being used.

[#6]

@MisterW 

Ah well, it was just a wild thought I had late last night.

[#7]

All thoughts are useful, if only to eliminate what's not causing the problem.

Personally I suspect this spate of speeds not changing is down to a fault in OR/BTw systems. The ordering system is automated, so PN place an order with BTw to regrade a connection, their systems in turn place an order with OR, whose systems then actually cause a change (somewhere) in the network to change the connection speed. The order completions then go back automatically through the various systems. My suspicion is that a bug somewhere is causing the orders to be marked as completed, systems are updated but no actual final change in connection speed is processed.

[#8]

@MisterW 

My daft question.

How do we know for sure the "Current Line speed" is working for the affected customers?  There may be a bug/fault?

(Two customers reporting their upload speeds have increased. But their download speed seem to be capped at previous rate.)

[#9]

Well, ultimately we don't, but AFAIK the value displayed on the account is taken directly from the system that uses it to profile the line.

[#10]

Good to see people brainstorming this problem, especially as a few of us are in this predicament now.

[#11]

oops! Posted this earlier in a wrong but similar conversation on this issue.
Now slightly edited....

@MisterW @Baldrick1 

Just to eliminate the issue being a fixed IP address, could setting it 'not to be fixed' on the account possibly correct the issue?
It could then be made a fixed IP address again whether (hopefully) resolved or not.

I don't actually require the same fixed IP address again, I can update the specific services that require this.

I looked on Plusnet and it seems easy but had all sorts of clauses when getting it fixed, so I would prefer someone to possibly do this on my behalf without the contract changing if anyone wishes to investigate this aspect.

[#12]

A view from @bobpullen would be helpful here.

[#13]

DHCP is enabled on my connection so that means I'm not on a static IP but dynamic, right?

[#14]

@shazzbot Wrong. DHCP is needed - it will just pick the same fixed IP - if indeed you have one.

[#15]

@shazzbot 

Use myip.com or speedtest.net to get your current IP address for your Plusnet connection.

Restart the hub.

If you have a static IP, the address will remain the same as before.