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Help!! The account I just connected to yesterday has no network now

gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

Help!! The account I just connected to yesterday has no network now

hub lights is blue, but I suddenly lost the Internet in the process of using it!

15 REPLIES 15
Gandalf
Community Gaffer
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Re: Help!! The account I just connected to yesterday has no network now

Hi there and apologies for the delayed response.

I can see your router's trying to connect to the internet using the wrong password.

Can you try doing a factory reset by pushing a paperclip into the back of the hub for 20 seconds?

Let me know how you get on. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

Re: Help!! The account I just connected to yesterday has no network now

Now the light is blue. But after I connected to the wifi, I still couldn't use it properly. In 10 minutes, it sometimes had Internet, and sometimes it didn't.

Gandalf
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Re: Help!! The account I just connected to yesterday has no network now

Sorry for the problem you've had. Can you get online now? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

Re: Help!! The account I just connected to yesterday has no network now

After I responded to the message, it was no longer available

Gandalf
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Re: Help!! The account I just connected to yesterday has no network now

Ah gotcha, that would likely be a coincidence. Did you manage to give the factory reset a go?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

Re: Help!! The account I just connected to yesterday has no network now

Yes, press the reset button with the paper clip. Try long press, short press several times.

Gandalf
Community Gaffer
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Re: Help!! The account I just connected to yesterday has no network now

Okay as your router's still trying to get online with the wrong password, could you go to the router's settings at http://192.168.1.254 then navigating to the advanced settings, make sure the password is the same as the password you'd use to log into your account then click on the connect button? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

Re: Help!! The account I just connected to yesterday has no network now

Now my computer can be connected to the Internet, but when you use the mobile phone connection will appear http://192.168.1.254 this interface, even the scan code to log in. I couldn't find another place to log in. My phone can't connect to this network

gfdz--
Dabbler
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Registered: ‎16-09-2022

Re: Help!! The account I just connected to yesterday has no network now

IMG_6353.PNG

gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

回复:救命!!我昨天刚连接的帐户现在没有网络了

I don't know how to delete posts. In short, nothing is connected to the Internet except for the instant after the reset

Gandalf
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Re: Help!! The account I just connected to yesterday has no network now

Are you able to navigate to advanced settings to then disconnect from the internet then reconnect using the right password? There should be an option by clicking on the 3 vertical dots in the top right of your screenshot. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

Re: Help!! The account I just connected to yesterday has no network now

I did, but it still doesn't work.截屏2022-09-18 下午7.57.55.png

gfdz--
Dabbler
Posts: 10
Registered: ‎16-09-2022

Re: Help!! The account I just connected to yesterday has no network now

When I clicked connect and not connect, the Hub lights changed color, but there was no sign that I could log in to the network. (Now it's blue .)

SammyM
Plusnet Help Team
Plusnet Help Team
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Re: Help!! The account I just connected to yesterday has no network now

Sorry for the problems you are having and for the delayed response. 

 

Is it all working now?

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team