Help - disconnected and can’t reconnect
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Help - disconnected and can’t reconnect
04-01-2022 6:59 PM
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Re: Help - disconnected and can’t reconnect
04-01-2022 7:23 PM
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From what you have posted, it looks as if the Hub has become confused. I don't know what is happening, or why, but have you tried turning off the Hub, leaving it for 30 seconds, and turning it back on again?
Re: Help - disconnected and can’t reconnect
04-01-2022 7:27 PM
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Re: Help - disconnected and can’t reconnect
04-01-2022 10:37 PM
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Try to connect what to what how?
What “it” comes up with the hub manager?
What says what has 100 connections?
What is in the router log?
What colour lights are showing on the router?
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Re: Help - disconnected and can’t reconnect
04-01-2022 11:06 PM
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If it sounds like I don’t know what I’m doing, it’s because I don’t…
Re: Help - disconnected and can’t reconnect
05-01-2022 6:55 AM
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Taking a long time to get a blue light up suggests a line problem, but otherwise suggests the router is connected to the internet successfully. However connected devices being routed to the hub manager page suggests the opposite. The 100 connections message is not one I’ve heard of (which is not to say it does not exist!).
I’m at a loss to advise further. Do you have another router?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help - disconnected and can’t reconnect
05-01-2022 7:50 AM - edited 05-01-2022 7:52 AM
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Could it be this issue and fix?
https://community.plus.net/t5/My-Router/SOLVED-No-more-than-100-sessions-allowed/td-p/1592634
It's not clear but may be necessary to login via a wired connection.
Dan.
Re: Help - disconnected and can’t reconnect
05-01-2022 8:24 AM
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It also infers that the router has lost its valid credentials. One is tempted to suggest a factory reset here but I’d defer to the origination that solution @Gandalf less doing so muddies the waters.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Help - disconnected and can’t reconnect
05-01-2022 8:54 AM
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Re: Help - disconnected and can’t reconnect
05-01-2022 9:02 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help - disconnected and can’t reconnect
05-01-2022 10:39 AM
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Hey @Crafteelady,
Have you had a chance to give Dan's suggestion a go yet?
Re: Help - disconnected and can’t reconnect
05-01-2022 10:49 AM
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Re: Help - disconnected and can’t reconnect
05-01-2022 11:06 AM
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Re: Help - disconnected and can’t reconnect
05-01-2022 3:21 PM
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I'm really glad to hear that's the case! Now this has been sorted it shouldn't happen again anytime soon, but if there are ever any issues then just give us a shout and we'll be more than happy to help out
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