How can you close when fault still there??

[#1]

Question 222264135

Received email

"

Thank you for your continued patience

Your fault should now be resolved.

I have tested the line today and I can see from our systems that your router is online and that your connection & speed are all performing within expectations following the recent engineer visit. Currently getting 40Mbps download speeds.

Test your landline and restart your router everything should be working. 

Your Broadband may take up to 3 days to stabilise. 

If there is still an issue please call us on 0800 432 0200. 

Thank you."
Just tried BTW, got

Monday 28 February 2022 | 8:26:34

28 Ms

6.52 Mbps

8.00 Mbps

That's Fixed??  WOW
Line is like a rollercoaster at present, something is really wrong somewhere

[#2]

Just run BTW again, this time 

28-Feb09:02   21.00  5.65  8.06   advance options  failed

So it can't be classed as solved!

[#3]

@dougjbarnes1 

Then do as asked, report it again. These things happen.

[#4]

I have hence this NEW Thread

[#5]

Hi @dougjbarnes1 line test aren't pointing towards any obvious causes for the problem, is the issue you're seeing at present with slow speeds or disconnections? 

[#6]

@dougjbarnes1  OK so you have started anew thread, but have you reported the fault directly to Plusnet. The forum is not the official support channel. Try https://faults.plus.net/