I am getting very slow Internet.

[#1]

Lately I am having big problems with my Internet connection. My connection speed must be about 60-75 mbps but I am only getting 4.86mbps download speed. And also I can't use extender wifi properly for Netflix steaming. Comes up with error code. Not possible the play anything on Netflix.

[#2]

@Harmless1 You should have posted this on the 'Fibre' board - I will ask the mods to move it. It sounds like you have a problem so:-

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

[#3]

Moderators Note

This topic has been moved from General Chat to Fibre

[#4]

Hi @Harmless1 - I've just been running some line tests which are showing signs of a "high resistance cable fault" I've opened a ticket on your account here advising what we need to do next: https://www.plus.net/wizard/?p=view_question&id=222380373

Let me know on here when you've responded and I'll follow thing up with you.