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I've been told I'm reaching more than my minimum guaranteed speeds but I'm not

rbellamy420
Grafter
Posts: 25
Thanks: 1
Registered: ‎20-09-2017

I've been told I'm reaching more than my minimum guaranteed speeds but I'm not

‎20-09-2021 2:51 PM

Last Thursday I was upgraded to Unlimited Fibre Extra and was told I would reach minimum 65mbs. I haven't, the most I've reached is 59mbs and the lowest I've seen is around 35mbs. I received an email saying Plusnet believe I'm reaching more than the minimum, I'm obviously not. I've attached 2 screenshots using the bt speed tester.WifiWifiEthernetEthernet 

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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: I've been told I'm reaching more than my minimum guaranteed speeds but I'm not

‎20-09-2021 7:08 PM

Hey @rbellamy420,

I've responded to your latest post in the other thread. In the future I'd ask that you please keep queries contained to one thread as this helps our staff and community members keep track of issues properly and avoids confusion when it comes to providing updates.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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