Intermittent Broadband

[#1]

Thanks a lot for getting back to me there. So the logs aren't showing anything to suggest that there's an issue with the line itself here, though as per my response last week, the mean time between errors on the upload is quite low. 

Are the lights on your hub changing colour when you're being disconnected? Also, how long are these disconnections lasting for> 

-Adam

[#2]

@adam945 

No light colour change and the disconnections last for around 10 seconds ( including wifi),also i have no idea if this is connected but youtube stops playing occasionally as soon as i click play it starts again yet my speed is fine

[#3]

Thanks a lot for getting back to us @Dudgers

It's really odd that this is occurring on both routers, I'd suggest that this may be due to wireless interference, though if you're having these issues via a wired connection too then I'm not sure. 

Anyway, I've just created an open ticket on the account, as I'd like to arrange a Qube engineer visit. Please feel free to give me a nudge on here once you've responded to it and I'll get an appointment arranged. 

[#4]

@adam945 

added to notes with dates,thanks

[#5]

Looks like one of my colleagues has beaten me to it! Let us know how the engineer visit goes and we'll be happy to follow up  

[#6]

So it's happening again.We had weeks of good weather and there were no problems.Now we have damp and rain and its back again...I left screen shots of how the speed can be 4mbs then 2 minutes later 28mbs.. up and down all day. ..can you check the replies I've left on the ticket please

[#7]

@adam945 @Gandalf 

So it's happening again.We had weeks of good weather and there were no problems.Now we have damp and rain and its back again...I left screen shots of how the speed can be 4mbs then 2 minutes later 28mbs.. up and down all day. ..can you check the replies I've left on the ticket please

[#8]

Hello @Dudgers, thanks a lot for getting back to us and I'm really sorry to hear that the issues on your line have re-appeared. Looking through the account, it looks lie you've bene in touch with our Technical Support Team earlier today, who have re-raised the problem with our suppliers. 

Our suppliers' have run their tests on the line and can't find any issues, they're therefore looking to arrange an engineer for further investigation. Please respond to the comment that I've just placed on the open ticket advising when you'd be free.  

[#9]

@adam945 

Thanks adam,the broadband is having its worst day today.Maybe run a line check while its so bad today to see if anything can be found?

[#10]

Hey Dodgers, thanks a lot for getting in touch again, I could run a test but wouldn't be able to take any practical action at the moment as you have an engineer visit arranged for Wednesday.