Internet Loses connection every night around midnight to 1am

[#1]

Thank you @Gandalf, unfortunately, this week and next I will be unable wait in for an Openreach Engineer, I will see what happens after the DLM reset then if the resyncs continue will raise a fault next week.

[#2]

No problem, let us know how it goes over the next few days.

[#3]

I walked passed the cabinet that I am connected to this morning a Huawei 288 /384HD FTTC cabinet and  that an extension pod has been added to the side (like the one in the Picture below, please note this is not the actual picture of the cab I am connected to but it looks identical) its only been added within the last week as I do walk past it at least once a week, and the new shiny pod sticks out like a sore thumb due to the fading paintwork on the cabinet.

Putting 2 and 2 together it seems likely that my problems started when this was fitted or activated as you can see from the Graph below my connection was lost from 00:53 to 01:07 on 19th September, it came back at over 30mbps which is much higher than usual (but has obviously since dropped and been banded). I can only assume this work they needed to shut down the cab to activate or connect up the extra ports that I am assuming are in this pod.

[#4]

Thanks for getting back to us @cwaite 

It's possible that the recent work at the cabinet had started the disconnections, but it'd be difficult to say until we've sent an engineer out and as line tests aren't showing any external causes, the only way we'd be able to progress a fault with our suppliers would be by arranging an appointment unfortunately.

[#5]

On 19th September work commenced to add more capacity to the FTTC Cabinet I am connected to, that night it appears everyone that is connected to that cab lost connection for about 10 minutes, over the course of the next few nights every other night my connection would drop at some point in the early hours of the morning every other night (normally my lines stays connected for months at a time), in the end my line was banded to 24998kbps, @Gandalf kindly performed a remote DLM reset, but again my line still continued to drop due to a large number (600) of CRC errors occurring for 1 second every other night, I would guess this was electrical interference, as whenever we have a thunderstorm here the lightning causes the same sort of error and also knocks my VDSL out, work has still been continuing at the cabinet and on 13th October the original age old telephone cabinet was replaced with a larger cabinet to accommodate the extra connections, then a few days later some cabling works were carried out to connect the new ports from the FTTC cabinet to the new Telephone cabinet, as far as I can tell all of the works are now complete and I have been monitoring the line using DSL Stats 6.5 and it does appear that the errors have now virtually stopped but on the odd occasion when the errors CRC errors occur they are much less than they were (around 80 CRC errors for 1 second).

As it looks like all the works have now been completed and the fact that the errors are less frequent and not as severe would someone be kind enough to  do a remote DLM reset on my line to lift the banding to see if the problem has been solved.

[#6]

Thanks for getting back to us @cwaite 

We're requesting another DLM reset for you, let us know how your speeds look by Wednesday next week.

Fingers crossed the work Openreach have carried out improves your service in general.

[#7]

Thank you @Gandalf I have dropped the Wan and Rebooted the HG612 Modem, the Down SNR has dropped from 8.6 to 6.3 db but the banding still seems to be present as my speed is still stuck at 24999kbps, is there anything else you need to do to remove the banding?

Thanks again

[#8]

Thanks for getting back to us @cwaite 

I'm afraid the request for a remote DLM reset is far from instant, it generally takes a minimum of 1 working day and from my own experience, an average of around 2 to 3 working days.

[#9]

I will keep an eye on it, the SNR has dropped from 8.6 to 6.2db which was where is was prior to the banding, so something has happened but I will wait till Wednesday to see if the banding gets lifted.

[#10]

No problem, let us know how it goes.