Internet connection constantly dropping

[#1]

I have replied to the ticket. Thank you my husband will be free any day 10-12.

[#2]

Thanks for getting back to us @gamble12. I've added a response onto the ticket now

[#3]

Can someone please help with this internet. It has gone down completely again and we have no internet in the house at all. The light has gone orange again on my router. We still keep losing connection when it is on. This is just getting so annoying now.

[#4]

Thanks for getting back to us @gamble12 and apologies for the delayed response.

I'm really sorry to see you're having connection issues still. 

I've tested your line today and the tests aren't showing any issues. I've also looked at the connection logs, and I can see you've had a drop last night at around 10pm, but everything seems to have been stable for 10 days prior to this.

I've attached below a graph showing this:

Have you seen more drops than this? If so, does the light on the front of your router change colour each time? 

Also, I can see you've mentioned on the ticket 221316344 that you can see a lot of issues in your router's logs. 

Would you mind sharing this, so I can take a closer look?