Internet connection keeps dropping for me also
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Internet connection keeps dropping for me also
24-01-2022 9:51 PM
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Re: Internet connection keeps dropping for me also
25-01-2022 7:29 AM
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Welcome to the forums, @Lacrd . No doubt one of the PN Help Team will be along at some point, but:-
For Community members to be able to help, information from these two sites:-
BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection please report the 'Additional Diagnostics', and sight of the Help Desk tab from your Hub would be a start.
It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of you phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.
If phone test is OK then take the front off your telephone master socket, you may need to remove two screws. In behind you will find the test socket. Plug a filter in here and connect that to your hub. If it’s still dropping out then report a fault at https://faults.plus.net.
Re: Internet connection keeps dropping for me also
25-01-2022 10:06 AM - edited 25-01-2022 10:07 AM
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Hey @Lacrd
Thanks a lot for getting in touch and I'm sorry to hear that you're having issues with your service. Alongside the checks that @jab1 has asked you to carry out, are you able to send me a PM with a photo of the label that's on the back of your router? (If you're using our Hub).
For some reason, the Serial Number and MAC address aren't showing on our end, so I'm unable to see a visual radius. I've managed to run a KBD line test though and can't spot any issues.
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