Internet drops out in the early hours of the morning.. Please don't delete - this isn't spam,
A copy of your line test and connection logs can be seen below:
From what I can see there isn't anything that looks to be of concern on your connection and there doesn't seem to be anything obvious that's caused the odd drop you've had. The occasional drop on a connection is completely normal and should be expected, often firmware updates, planned engineer and exchange maintenance works, and remedial service outage work is done in the early hours of the morning (generally between midnight and 6am to cause the least amount of disruption) so you'll need to take these activities into account.
Hi there,
As the checks we can run from here don't show anything obvious we'd need to investigate the matter as a fault with our suppliers to find out the exact cause as that would likely need some intervention from engineers.
Have you seen evidence of more drops compared to what's shown on the graph? The reason I'm asking is that we'd only be able to report a fault of multiple drops on the same day or the drops leaving you offline for a while prior to reconnecting.
I understand, unfortunately broadband isn't a guaranteed always-on service though I'm afraid. It would be a good idea to try another router if that's a possibility and to follow the advice shown here: https://goo.gl/Rnae7N in particular I'd try connecting into the test socket overnight if you can: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 Once that's been done we can check the connection logs again to see if there's any difference.
I understand, whilst we can't investigate it as a fault us staffers and the community are here to help you as much as we can do to troubleshoot the issue. The socket you've mentioned should still have a test socket, if you're unsure could you take a photo and attach it in a reply please?