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LOS light is red on ONT

Ij78
Newbie
Posts: 4
Thanks: 1
Registered: ‎29-09-2023

LOS light is red on ONT

‎29-09-2023 4:41 PM

Been on Fibre 900 for one week. All good until today when I got a red LOS light in OpenReach ONT.

Checked all cables in and out and reset ONT. Raised a ticket with PlusNet but no engineer available for three days, so no internet until then.

Feel sad that I left old provider now but any advice of things to do / try ?





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MisterW
Superuser
Superuser
Posts: 16,190
Thanks: 6,172
Fixes: 446
Registered: ‎30-07-2007

Re: LOS light is red on ONT

‎29-09-2023 4:54 PM

but any advice of things to do / try ?

@Ij78 there's nothing that YOU can do. LOS indicates a fault on the external network, it will need OR to investigate and fix.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: LOS light is red on ONT

‎30-09-2023 1:25 PM

@Ij78 sorry to hear you are having issues, I'm going to send you a PM to get your username and then I will test everything for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
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