Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
LOS light is red on ONT
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- LOS light is red on ONT
LOS light is red on ONT
29-09-2023 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Been on Fibre 900 for one week. All good until today when I got a red LOS light in OpenReach ONT.
Checked all cables in and out and reset ONT. Raised a ticket with PlusNet but no engineer available for three days, so no internet until then.
Feel sad that I left old provider now but any advice of things to do / try ?
Checked all cables in and out and reset ONT. Raised a ticket with PlusNet but no engineer available for three days, so no internet until then.
Feel sad that I left old provider now but any advice of things to do / try ?
Labels:
Message 1 of 3
(3,434 Views)
2 REPLIES 2
Re: LOS light is red on ONT
29-09-2023 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
but any advice of things to do / try ?
@Ij78 there's nothing that YOU can do. LOS indicates a fault on the external network, it will need OR to investigate and fix.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: LOS light is red on ONT
30-09-2023 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Ij78 sorry to hear you are having issues, I'm going to send you a PM to get your username and then I will test everything for you.
Message 3 of 3
(3,350 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page