Leaving Sky for PlusNet
Hi @SportyMilo
I am due to switch over on Tuesday (4th June) and I have received my router, last week (very impressed) and i just wondered if I will receive anymore correspondance now or the switch will just happen?
The next notification (via email and/or text) you'll receive would likely be when your order has completed. Normally the phone line transfer will complete first then the broadband will follow (anytime before midnight) with a separate notification.
You may be without service on the day while the engineering work is carried out but hopefully it doesn't take long. Generally for switch-overs from Sky as they use their own equipment in a lot of exchanges, an engineer will connect the phone line to BT equipment there, then connect your fibre service to the right port at the cabinet (the green box in the road).
If you use a home phone service it should start working as soon as the physical work has been done, for the broadband side of things the order needs to complete on the supplier systems, which triggers an internal notification for us to automatically activate your account. All this normally happens relatively quickly and before midnight on the day.
Once we've activated your account you'll receive an email/text to setup your router and you should then be good to go. Having said that, feel free to yell at us if things don't go to plan and we'll be happy to help out.
As it's my first time switching
Exciting times!
Many thanks for the continued support.
No problem.
P.S. we don't offer 24/7 support for home broadband, as @OskarPapa has alluded to I occasionally post in my free time - (in case you're wondering why I'm posting at 2am!)
Looking forward to the changeover!
Let us know how it goes 
Hiya @SportyMilo,
I've checked your order and there isn't anything to suggest the engineering work was completed sooner as the engineering activity on the order is still showing as open and a required by date of tomorrow.
Normally I'd suggest getting in touch with your current provider (Sky in this case) to investigate this further as a fault however given that your activation date is tomorrow, it may be worth waiting it out. 
Fingers crossed things go smoothly tomorrow and you're back up and running then.
Yeah assuming the issue is engineering related, Sky arranging an engineer at this point would likely go out tomorrow at the earliest, which would cause a bit of confusion with the engineer going out then to connect your line up to the BT equipment we'd use. Hopefully things are completed soon tomorrow.