Master Socket issues and speed tests

[#1]

Thanks for getting back to us @pharrison1984 

No problem. I've changed the appointment date next Wednesday afternoon.

Let us know how it goes.

[#2]

An update. Had the visit from Vishal today at Openreach. He's moved the master socket and fitted a new faceplate and tidied unnecessary additional wiring. Results admittedly not as hoped. Upload speeds now much higher than before at 7mbps as opposed to 3.5, and latency a lot lower, but download speed still around the 30mbps mark - lower than the minimum speed I was told I should be getting at outset and only marginally faster than previous (in fact slower than when I was plugged into the service line). Vishal said he was now happy with all the wiring, so seemingly that's the best I'm going to do? Anoush are you able to run the line tests again? It's now looking like we're moving house in February and so I'll cope with it as it is.

[#3]

Thanks for getting back to us @pharrison1984 

I'm glad to see that the engineer has tidied things up for you and managed to improve your upload speed. Line tests are passing now, but your download speed as you've said is still definitely below where we'd expect. 

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	33.2 Mbps
Upstream Speed	7.5 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-09-18T16:51:59Z	2019-09-18T17:06:59Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

It's up to you how you'd want to proceed at this point, we can either arrange another engineer escalating this with our suppliers specifically requesting a multi-skilled engineer to carry out all quality checks and a thorough investigation. 

Or again as you've said you can live with it until you move house and hopefully your broadband in your new house fares better. Feel free to let me know if you'd want us to arrange another engineer and we'll be happy to.