Move from BT to Plusnet
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Move from BT to Plusnet
16-11-2023 9:27 AM
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Been with Plusnet now for 2 weeks, Broadband speed on the Full Fibre 900 package is horrendous, must be 4 times slower than when I was with BT. Really disappointed. Haven't changed anything in terms of the devices we use, Laptop and PS are still connected via Ethernet, minimal WiFi use for the two mobile phones we have, yet speeds are snails pace compared to BT just 2 weeks previously. Any suggetsions? Apart from cancelling Plusnet and crawling back to BT
Re: Move from BT to Plusnet
16-11-2023 10:45 AM
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@NQY-ROBBO sounds like it is going at the speed of a sloth and that isn't what you are paying for! Be quicker for me to carry the data myself to you.
I have checked the line and it's showing all green to me, so I just need to check a few things. are you using the ethernet cables we provided? Are you also able to take a picture of the setup and send it to us so we have the full picture for you? Mainly the back of the router and the ONT as well.
Re: Move from BT to Plusnet
16-11-2023 2:38 PM
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Hi Will
Yes, using the Ethernet cable from Plusnet. Attached are photos of the ONT and back of the router, also screenshots of the performance test results and the availability checker data, which I have sent on the second reply post.
Andy
Re: Move from BT to Plusnet
16-11-2023 2:41 PM
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As mentioned
Re: Move from BT to Plusnet
17-11-2023 2:06 PM
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Re: Move from BT to Plusnet
17-11-2023 4:11 PM
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Re: Move from BT to Plusnet
18-11-2023 12:23 PM
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Hi @NQY-ROBBO Can you confirm the location of the router please? For example, it's not near anything electrical and it's in a central location?
Re: Move from BT to Plusnet
19-11-2023 12:19 AM
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Re: Move from BT to Plusnet
19-11-2023 1:21 AM
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This might be a silly question, but...
Re your 'Test Results' - if you click where it says "If you are testing 500Mb/1000Mb product speeds please click here" - do you get the same/what do you get?
Mightn't the 'Basic Speed Test' return erroneous results when you have a faster connection ?
Re: Move from BT to Plusnet
21-11-2023 8:58 PM
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Re: Move from BT to Plusnet
21-11-2023 9:03 PM
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@NQY-ROBBO wrote:
so had to reply to the email. Haven't heard anything,
Unless things have changed, unfortunately it's not possible to communicate with PN by email.
Re: Move from BT to Plusnet
21-11-2023 9:04 PM
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@NQY-ROBBO Is the question open or closed? The email box you received the notification from is an unmonitored one, so you won't receive a reply.
Re: Move from BT to Plusnet
22-11-2023 8:41 AM
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HI @NQY-ROBBO I commented on this thread over the weekend asking for additional information.
Can you confirm the location of the router please? For example, it's not near anything electrical and it's in a central location?
Re: Move from BT to Plusnet
22-11-2023 9:19 AM
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Re: Move from BT to Plusnet
23-11-2023 7:53 PM
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@NQY-ROBBO - I can't change the working of the system, we use another application that integrates with the forum to message. Can you let me what's connected to the yellow ethernet cable in port 3, Is that the laptop? Just making sure it's not a booster, powerline adapter, mesh etc.
Please can you reset the router and reboot the ONT. That red ethernet cable isn't looking too good, do you have another 1 you can use (Make sure it's a cat5e not cat5 if you do). If not, use the yellow one in place of the red one and test over WIFI to see if we get any vast improvements.
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