Multiple connection drops, slow (ish) speeds. The pain continues.

[#1]

Hello again,

HELP!

I'm having regular drops on my line again ( 5 in 12 hours I think) and speeds are down a lot (from 50 to 14)
I've attached a BT wholesale speed test for reference. The IP profile seems wrong....

This happens every few months and I'm beyond fed up at this point.

Hopefully someone can help

Thanks!

[#2]

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection. Please report the 'Additional Diagnostics', and sight of the Help Desk tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If phone test is OK then take the front off your telephone master socket, you may need to remove two screws. In behind you will find the test socket. Plug a filter in here and connect that to your hub. If it’s still dropping out then report a fault at https://faults.plus.net.

*Ignore the request for the Performance Test - you've already done it.

[#3]

Additional info attached.

[#4]

I would report a fault as advised, but just out of interest, could you post your Help Desk, as requested?

Have you done the QLT?

[#5]

Sorry, I'm spinning plates today!
QLT seemed fine.

Helpdesk attached

[#6]

Thanks. I can't help further - you need to report a fault.

[#7]

Thanks for your time.
Did a qlt again and it was noisy. Fault reported.