My broadband been slowly down
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My broadband been slowly down
22-12-2021 11:05 AM
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Re: My broadband been slowly down
22-12-2021 11:11 AM
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@antonyR Plusnet Help Team staff should be along fairly soon, but if you can follow the instructions below, it may give us an idea of what the issue(s) may be.
For Community members to be able to help, information from these two sites:-
BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection please report the 'Additional Diagnostics', and sight of the Help Desk tab would be a start.
It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of you phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.
Re: My broadband been slowly down
22-12-2021 11:35 AM
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Re: My broadband been slowly down
22-12-2021 11:53 AM
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Download is 56.60Mbps when I pay for 63mbps
Upload is 6.84Mbps when I pay for 13mbpd
Re: My broadband been slowly down
22-12-2021 12:51 PM
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Thanks @antonyR . So no noise on the phone - good.
Screenshots are better for helping others help you, and as I said above, sight of your Hubs Help Desk page would be good, too. Without this basic information, there is little other Community members can suggest.
Re: My broadband been slowly down
22-12-2021 12:52 PM
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Re: My broadband been slowly down
22-12-2021 12:54 PM
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Re: My broadband been slowly down
22-12-2021 12:55 PM
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OK - to be able to send screenshots, you need to select the desktop option on your phone.
Re: My broadband been slowly down
22-12-2021 12:56 PM
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Re: My broadband been slowly down
22-12-2021 1:00 PM
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Thought you might ask that - so I've just looked. At the top of the screen, select the three horizontal dots, and it should give you the option to 'select desktop site'.
HTH
Re: My broadband been slowly down
22-12-2021 1:11 PM
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Re: My broadband been slowly down
22-12-2021 1:16 PM
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Re: My broadband been slowly down
22-12-2021 1:34 PM
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Re: My broadband been slowly down
22-12-2021 1:45 PM
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Thanks. Taking those two screenshots in order - the Help Desk picture indicates that you had a PPP drop (disconnection from the internet) 4 days ago in the early hours - has this happened before, do you know?
Also, your downstream SNR looks a little low, although with your attenuation the line should be able to cope, but it is something the PN Help Team can have a look at when they get round to this topic.
The BTW checker is not showing anything out of the ordinary, but using your phone number, rather than the address may give us a little more detail.
The speed test above indicates your internal set up is a little suspect - how far away from the Hub were you when you did that test, and do you have a desktop/laptop you could connect via cable - wireless speed tests are unreliable, and not acceptable for claiming you have a problem.
Re: My broadband been slowly down
22-12-2021 1:49 PM
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I use my son laptop when do the test I was need it doing the tester on it
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