My broadband been slowly down

[#1]

Laptop was connect by cable and yes are internet been playing last few weeks running very slow on all devices 

[#2]

OK. Can you run that speed test on your sons laptop, connected by ethernet cable, and also re-run the BT Broadband  test, using your phone number?

[#3]

[#4]

Thanks for the Availability checker, that kind of indicates you may have a slight problem in the BT network - the observed speed is below their estimates, but not by much.

[#5]

Oh kk so I have wait plusnet have a look at it thanks for your help just doing BTW again now 

[#6]

[#7]

Yes, sorry there is little more I can suggest at the moment. Hopefully when the PN Help Team get round to you they will run the KBD and RRT tests and post them up here - more for my curiosity than anything, and maybe they will be able to see things from their end that I can't see from the publicly available tests.

[#8]

Hey @antonyR,

Thanks for providing these details so far and I'm sorry to hear that you've been having issues. Having run some tests on your line this afternoon, I haven't been able to detect any underlying fault conditions, with everything running as we'd expect it to. You'd pointed out in the original post that this was mainly an issue with your son's PS5 - are you connecting this to the router via Wi-Fi or over Ethernet cable?

[#9]

@TheMightyAJ Just out of curiosity, what does the Radius report look like? The OP obviously lost connection in the early hours.

[#10]

By WiFi I’m not have cable run though my hole house to everything 

[#11]

Thanks a lot for getting in touch @antonyR

The reason why we ask you to do wired speed tests when possible is because there's a difference between your sync speed (the line speed to the router), and your throughput speed (the speeds you're getting on your devices).

Throughput speed is generally lower than sync speed, especially when over a wireless connection. In terms of what you're paying for, your speed estimates are between 44 - 63Mbps.

Anyway, I've tested the line this morning, sync speeds are coming through at 61.5Mbps, with two drops in the last 7 days, so I don't reckon there's a fault with the Openreach network here, instead, I'd lean more towards wireless issues.

I'd be more than happy to make some changes to the settings on your router (split SSID's & run a smart wireless scan) if you'd like @antonyR? This will drop the connection for a moment though so I'd need the green light from you before I go ahead

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	61.5 Mbps
Upstream Speed	13.6 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	644.7
Upstream Rate Assessment	Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-12-10T09:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	60.9 Mbps	61.5 Mbps	61.0 Mbps
Up Stream Line Rate	13.3 Mbps	13.6 Mbps	13.4 Mbps
Up Time	800.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	1.0	0.0

Radius

[#12]

Green light

[#13]

Thanks @antonyR

I've just done my checks and can see that you already had your SSID's split, so no changes there. I also ran a smart wireless scan and can see that you were already o the best WIFI channel for your environment.

What I did notice though, is that you have around 20 devices currently connected to the 2.4GHz band on your router, you're best splitting these up. Static devices that are in the same room as your router are best on 5GHz, while mobile devices are best left on 2.4GHz.

[#14]

Ok I will change some round see if that work 

[#15]

No problem @antonyR let us know how it goes