My router has broken

[#1]

Thank you. The lady at Plusnet said as the 3 lights were solid green on the outreach box she didn’t think that was an issue. She also had us try another cat cat 6 Ethernet cable that ran from the lan port on the outreach box to the wan port on the router, in place of the one we had, and it didn’t change anything. I’m just so confused what’s happened here. Plusnet say the line is fine, no issues so what can it be?

[#2]

3 solid green lights on the open reach box on the wall. Plusnet over the phone had me take out the cable that ran from the lan port on the open reach box to wan socket on the router, and insert a cat 6 Ethernet cable, but I’d made no difference.

I also did a factory reset over the phone with Plusnet, twice.

[#3]

I don't think it's the cable and you have tried two.

If you have a device with a wired network connection try the cable between the device (laptop etc.) and the Plusnet router.

If the device sees the router page when you open a browser (try entering 192.168.1.254 if needed) then it looks like the cable is OK.

[#4]

3 solid lights on the openresch box. I’m on full fibre 500

[#5]

If it was me, I would be looking at the PPP event log of the Hub Two, this records the broadband user attempting to logon

The event log is found here

Change the Category to be PPP

You can either take a screen shot of the full page or export the file and attach the downloaded csv file

HTH

[#6]

Right....

The three green lights also suggests all is well with the cable.

My Openreach box (ONT) has power (green) LOS (out) PON (Green) and LAN (Green but occasionally flashes)

Have a look at the LAN light. If yours is occasionally flashing that's good, if it never flashes it suggests that the router isn't working and you are on for a trip to Argos.

[#7]

How do I get to this page please?

[#8]

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@markhawkin wrote:

The three green lights also suggests all is well with the cable.

Have a look at the LAN light. If yours is occasionally flashing that's good, if it never flashes it suggests that the router isn't working and you are on for a trip to Argos

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No. LAN light not flashing means that there is no data traffic for a myriad of reasons.

[#9]

The lan light on my open reach box occasionally flickers?

[#10]

We’ve just watched the LAN light and it flashes every 4 seconds or so

[#11]

@JulieD42 

Sorry the link is http://192.168.1.254 

Click on Advanced Settings >Technical log > Event log My last post shows what to expect

HTH

[#12]

I don’t know why but the page just won’t load?

[#13]

You need to be connected to the Hub two WIFI for the link to work, if there is a message about the site not being secure, accept the risk and continue

[#14]

I can’t see how to attach a photo. I’m on iPhone.

[#15]

@JulieD42 When on this site, select the 'desktop site' from the drop-down menu on your browser.