New Customer - Slow Speeds - Post 14 Day period

[#1]

Hello,

Hopefully I can get the attention of Plusnet staff to help me with my 'issue'

I've now clicked over the 14 day DLM period but my line speed is stuck at around 50Mb. The past 8 years at this address I've always had nigh-on exactly 70Mb with every provider (including Plusnet for a few years previously, and Sky most recently)

I suspect some disconnects during the first week mostly caused by me messing about with my modem\router\mesh set up has kicked me to a lower 'safer' speed during my DLM period.

Can anyone take a look for me, and maybe reset the DLM, do whatever needs to happen to release me from the current lower speed restriction, please?

Many Thanks

[#2]

Hi @raikesy1

I'm sorry to see you're having speed issues. 

Looking into this from what I can see DLM's banded your speed to a maximum of 60mbps and as everything else checks out OK, I've arranged for the banding to be removed which should happen within 3 working days.

Let us know how things look after then. 

[#3]

Hi @Gandalf 

That's excellent, thanks for that.

[#4]

No problem @raikesy1 let us know how it goes

[#5]

Hi @Gandalf 

Just to provide an update, whatever you did previously worked, and my line speed was back up to expected and previous levels, however it appears to have dropped itself back down. Can you please take a look at this again for me? 

Thank you

[#6]

Hiya @raikesy1, I'm really sorry that you have experienced some further issues with your speed.

I have tested the line and whilst the current sync is within your estimates, it is currently banded at 67mb and so I have sent off to have this banding lifted for you. Please just allow 72 working hours for this to go through and let us know how things are after.