New FTTP very slow

[#1]

Upgraded to FTTP done today.

At the moment the download speed is less than 3 yes 3 Mbps. Upload is 19 Mbps. I used to get 45Mbps on the old FTTC.

Will it improve or should I ask the engineer to come back? 

[#2]

That does not make sense - did the installer not verify the connection was good before they left? Which port on your Hub is the ONT connected to?

[#3]

The ONT is connected to the router WAN port as it was before. I never saw the installer carryout any tests.

[#4]

[#5]

Is this a wired test ? i.e device connected via an ethernet cable to the router

[#6]

If you were previously on FTTC, you should not have been connected to the WAN (red) port on the Hub

[#7]

no its from the laptop wifi, as before

[#8]

The router is connected to the ONT correctly

[#9]

Unless the OP had a separate DSL modem

[#10]

no its from the laptop wifi, as before

@bikeman can you try a wired test just to prove whether its the connection or a wifi problem ?

[#11]

He has simply changed the NBN ( I think thats what its called) for an ONT

[#12]

Wired connection is same

[#13]

OK, @MisterW . As they haven't said which router they are using.... But I'll leave this to you.

[#14]

He has simply changed the NBN ( I think thats what its called) for an ONT

@bikeman  so what connection did you have before ? and from which ISP ?

What router were you using before ? and what router now ?

[#15]

Its PLusnet, hence me posting here. Heres the old box.

and heres the new

Both use same Hub2 router