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New FTTP very slow

jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: FTTP very slow

See what happens tomorrow - although it does sound strange to me. When I moved from FTTC to FTTP (with another ISP), my connection sprang into life in seconds.

John
MisterW
Superuser
Superuser
Posts: 16,338
Thanks: 6,277
Fixes: 449
Registered: ‎30-07-2007

Re: FTTP very slow

It can take a while for a new account to be activated. Since this is an upgrade on an existing account , that shouldn't be relevant

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

krusty
Rising Star
Posts: 103
Thanks: 17
Registered: ‎09-08-2017

Re: FTTP very slow

@bikeman 

 

A couple of things to try

try a reboot of the ont.

Reboot the hub2

Also try another cat5e cable, even if cat5e cable is new - try another known working one.

 

You may have done all 3 already if so please can you say so, so those things can be discounted.

Wtih fibre it either works or it doesn't, but you can sometimes be put on the wrong profile.

 

Also what speed package did you choose?

MisterW
Superuser
Superuser
Posts: 16,338
Thanks: 6,277
Fixes: 449
Registered: ‎30-07-2007

Re: FTTP very slow

@bikeman  any further news ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bikeman
Grafter
Posts: 30
Thanks: 7
Registered: ‎18-09-2016

Re: FTTP very slow

After a few hours it started working ok.