New customer - low speeds

[#1]

Hi all,

Using My broadbandspeed and speedtest, my new connection is achieving 24~26Mbps down and 1.5-2.2Mbps up.

I was led to believe I'd be getting 60Mbps down and typically around 10Mbps up - this when the line was tested prior to sign-up.

I am connected by ethernet direct to the GigE connections at the back of the Hub One and connected directly to the master socket (with filter).

Phone line sounds very clean - no apparent disturbance.

I am reporting here prior to calling PlusNet customer service

[#2]

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

[#3]

ADSL to the exchange?

[#4]

Fibre To The Cabinet.

[#5]

DSL from me.

Not sure if anyone has any useful suggestions

[#6]

@lewesian The only copper in the circuit is that between you and the cabinet (green box in the road) - the main trunking is all fibre. Don't quite understand your 'DSL from me' comment.

[#7]

The connection over the copper from the Hub One to the cabinet is ADSL.

[#8]

Hence why I mistakenly posted it in ADSL broadband. 

I'd like to think that PlusNet have the light down the fibre to the cabinet sussed. 

The ADSL hop is typically the more flakey part and where Telco's often throttle back.

I was hoping for some suggestions, but I'll just call them.

Thanks to all for comments and apologies for mis-posting

[#9]

I don't think you quite understand the technology, but I'll leave you to your beliefs.

[#10]

Why not explain what you think the link is to the cabinet over the copper to the cabinet?

[#11]

I don't quite understand the question you posted above, but can I make a suggestion which may help me help you? Can you post a screen-shot of BT Broadband (hiding/obscuring your phone number) and the 'Advanced Diagnostics from BTW Performance Tester 

[#12]

[#13]

Thanks for those two reports. Despite the BTW speed test claiming to be unable to identify a problem, you do have one, in that your upload speed is woefully lacking, and the Availability Checker suggests that you should be getting closer to 40 download.

They look a little inconclusive to me, so, with apologies for asking for more data as I am unable to see what PN Support can, could you (if using the PN supplied Hub), post the Help Desk page from that, along with the WAN log from the Event Log?

[#14]

WAN Log:

16:43:08, 08 Dec.	( 99.170000) WAN operating mode is VDSL
16:43:08, 08 Dec.	( 99.170000) Last WAN operating mode was VDSL
16:43:07, 08 Dec.	( 97.760000) PPP IPCP Receive Configuration ACK
16:43:07, 08 Dec.	( 97.740000) PPP IPCP Send Configuration Request
16:43:07, 08 Dec.	( 97.730000) PPP IPCP Receive Configuration NAK
16:43:07, 08 Dec.	( 97.730000) PPP IPCP Send Configuration ACK
16:43:07, 08 Dec.	( 97.720000) PPP IPCP Receive Configuration Request
16:43:07, 08 Dec.	( 97.700000) PPP IPCP Send Configuration Request
16:43:05, 08 Dec.	( 96.420000) PPPoE is up -​ Down Rate=31309Kbps, Up Rate=2286Kbps; SNR Margin Down=6.3dB, Up=6.2dB
16:43:05, 08 Dec.	( 96.400000) CHAP authentication successful
16:43:05, 08 Dec.	( 96.340000) CHAP Receive Challenge
16:43:05, 08 Dec.	( 96.340000) Starting CHAP authentication with peer
16:43:05, 08 Dec.	( 96.340000) PPP LCP Receive Configuration ACK
16:43:05, 08 Dec.	( 96.330000) PPP LCP Send Configuration Request
16:43:05, 08 Dec.	( 96.320000) PPP LCP Receive Configuration Reject
16:43:05, 08 Dec.	( 96.320000) PPP LCP Send Configuration ACK
16:43:05, 08 Dec.	( 96.310000) PPP LCP Receive Configuration Request
16:43:05, 08 Dec.	( 96.310000) PPP LCP Send Configuration Request
16:42:53, 08 Dec.	( 83.890000) PTM over DSL is up
16:42:03, 08 Dec.	( 33.950000) WAN Auto-​sensing running.
16:17:57, 08 Dec.	( 134.520000) WAN operating mode is VDSL
16:17:57, 08 Dec.	( 134.520000) Last WAN operating mode was VDSL
16:17:56, 08 Dec.	( 133.420000) PPP IPCP Receive Configuration ACK
16:17:56, 08 Dec.	( 133.410000) PPP IPCP Send Configuration Request
16:17:56, 08 Dec.	( 133.400000) PPP IPCP Receive Configuration NAK
16:17:56, 08 Dec.	( 133.390000) PPP IPCP Send Configuration ACK
16:17:56, 08 Dec.	( 133.390000) PPP IPCP Receive Configuration Request
16:17:56, 08 Dec.	( 133.390000) PPP IPCP Send Configuration Request
16:17:55, 08 Dec.	( 132.460000) PPPoE is up -​ Down Rate=29793Kbps, Up Rate=2324Kbps; SNR Margin Down=6.6dB, Up=6.2dB

[#15]