New full fibre connection - connected but no internet

[#1]

New full fibre connection activated today, light on the hub is blue but connected devices have no internet.

I've looked at all the troubleshooting guides I can find - lights on the ONT are as they should be, wires are in the right place, turned the hub and ONT off and on again and performed a factory reset.

I logged in to the hub manager and found that the account configuration was still setup@plusdsl.net, so I changed it to my own plusnet account details as several help topics advised, but still no internet. And now when I try to go to http://192.168.1.254 the connection just times out.

Help please!

Many thanks.

[#2]

Sounds like your Plusnet account hasn't activated yet. Can take up to midnight for all the systems to complete. If it isn't working tomorrow , then call Customer services.

[#3]

Hi @jamesr13 I've just had a look at your account and can see you spoke with my colleague James today and we've reported an issue for you. Hope to see that get fixed soon and we'll update you as soon as we can.