Hi All,
Firstly I'm extremely grateful you're all spending so much of your time trying to solve this issue. To answer the questions from above:
- @jab1 yes, all new ethernet cables switched out with the new router. All wired devices we've tried (wife's laptop and two engineer's laptops) show the same. Nothing but my laptop connected to ethernet or on the network on wifi while I'm running the speed tests. Remember there was a weird patch of a day and half or so when everything worked perfectly.
- @Dan_the_Van, yep I'm a brand new Plusnet customer, no copper service here previously with Plusnet; broadband name is mine and not setup@plusdsl.net; currently using a range of speed tests - BT wholesale (right now 13ms ping, 13.5mbps download, 20.38 up / Ookla (right now 36ms ping, 0.32mbps download, 28.63 up), and Fast.com (13ms ping, 1.1mbps download, 25mbps up) - worth noting that the speeds I experience are closer to the Ookla speeds - basic websites take ages to load (if they load at all) and our TV can't even connect, which renders it entirely useless not just slow); I'm afraid I wasn't able to connect using PPPoE - I'm not sure which is the password as it's not visible on my router settings.
- @James30, yes both open reach engineers took the ethernet cable directly from the ONT to their laptop; my wife's laptop and both open reach engineer's laptops also give the same results as mine.
It seems unlikely to me that two Hubs and two sets of ethernet cables are faulty. Given that the service coming into the ONT is blazing fast the only thing I can think is that it must be som glitch in the profile/provisioning side of things. Openreach say that Plusnet should cease and re-provide while others here say a circuit rebuild form Openreach is the only solution. Neither OR nor PN seem to want to do any kind of full system reset, so I guess I'm stuck with Plusnet and slow speeds until my 30 clock runs out and I can go elsewhere, at which point, presumably, the whole system will be re-provided and hopefully will work.
