No connection

[#1]

My broadband connection went off around midday yesterday and hasn't been back on since I've tried turning it off and on again I've also tried factory resetting the router but still no connection it just keeps flashing orange

[#2]

Welcome to the Forum @Hutchy2021 

Is your phone working? If not, Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891

If it is 'just' the broadband (and I know how irritating that is): Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891

[#3]

Hi Hutchy2021, I'm really sorry about the loss of connection and thank you for reporting a fault with us. Our suppliers are looking into that for us and we should have an update for you within the next day or two. 

Please let us know if there's anything else we can help with in the meantime.

[#4]

Hello I know an engineer was here this morning and he has left but I've still got no connection, I've switched off my router for around 5 mins then switched it back on again but still nothing, I've also tried resetting the router and put my username and password back in on the hub settings but still no change from the flashing orange light

[#5]

Thanks for letting us know, I've just checked the engineer notes and can see they resolved the issue about two hours ago and logs show that you've been back online since. Is everything working OK on your side now?

[#6]

Yes sorry I forgot to put an update on, everything is working fine now

[#7]

No worries and thanks a lot for letting me know, that's great to see!