cancel
Showing results for 
Search instead for 
Did you mean: 

No connection

Hutchy2021
Hooked
Posts: 9
Registered: ‎17-01-2022

No connection

My broadband connection went off around midday yesterday and hasn't been back on since I've tried turning it off and on again I've also tried factory resetting the router but still no connection it just keeps flashing orange
6 REPLIES 6
BrightonRock
Pro
Posts: 478
Thanks: 125
Fixes: 8
Registered: ‎09-04-2016

Re: No connection

Welcome to the Forum @Hutchy2021 

Is your phone working? If not, Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891

If it is 'just' the broadband (and I know how irritating that is): Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: No connection

Hi Hutchy2021, I'm really sorry about the loss of connection and thank you for reporting a fault with us. Our suppliers are looking into that for us and we should have an update for you within the next day or two. 

 

Please let us know if there's anything else we can help with in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hutchy2021
Hooked
Posts: 9
Registered: ‎17-01-2022

Re: No connection

Hello I know an engineer was here this morning and he has left but I've still got no connection, I've switched off my router for around 5 mins then switched it back on again but still nothing, I've also tried resetting the router and put my username and password back in on the hub settings but still no change from the flashing orange light
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: No connection

Thanks for letting us know, I've just checked the engineer notes and can see they resolved the issue about two hours ago and logs show that you've been back online since. Is everything working OK on your side now?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hutchy2021
Hooked
Posts: 9
Registered: ‎17-01-2022

Re: No connection

Yes sorry I forgot to put an update on, everything is working fine now
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
Thanks: 862
Fixes: 223
Registered: ‎27-04-2007

Re: No connection

No worries and thanks a lot for letting me know, that's great to see!

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team