No fibre

[#1]

Internet went down an hour ago no one to talk to to get it fixed, bot no help as it can’t find my number and had to signup again to this group but token errors. Outraged at the moment and due to fly out in the morning. Thanks PlusNet now no access to my security cameras. Wot the … time to lose all internet

[#2]

@Pantsman281 (1) Are you actually on Full Fibre? (2) PN support is 0800-2000. (3) A bit more detail would help - like : which router do you have, and what lights, if any, do have on it?

[#3]

145mb full fibre. It’s the open reach LOS light is out. It’s the line but the router is a tp-link be 2800

[#4]

There is no way to log the fault out of hours, this is just mental

[#5]

OK. Unfortunately, the PN faults bot is not set up to deal with FF issues - stupidly, but AIUI, the Openreach system may be able to see the error, and may correct it  - I say may as I haven't read up on it's abilities yet.

[#6]

Just checked all settings but I am not seeing any server ip. It all looks correct but it’s as thou it’s alll been turned off the server end

[#7]

If you have a LOS light, it is most likely an Openreach network fault.

[#8]

@Pantsman281 Hi, I see as of a minute ago the router has been trying to connect with the wrong password so if it's our router you have, please factory reset it, if it's your own then please reconfigure it with the correct account password.