No fibre
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No fibre
18-07-2024 9:03 PM
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Re: No fibre
18-07-2024 9:17 PM
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@Pantsman281 (1) Are you actually on Full Fibre? (2) PN support is 0800-2000. (3) A bit more detail would help - like : which router do you have, and what lights, if any, do have on it?
Re: No fibre
18-07-2024 9:27 PM
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Re: No fibre
18-07-2024 9:28 PM
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Re: No fibre
18-07-2024 9:33 PM - edited 18-07-2024 9:34 PM
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OK. Unfortunately, the PN faults bot is not set up to deal with FF issues - stupidly, but AIUI, the Openreach system may be able to see the error, and may correct it - I say may as I haven't read up on it's abilities yet.
Re: No fibre
18-07-2024 9:54 PM
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Re: No fibre
18-07-2024 9:56 PM - edited 18-07-2024 9:57 PM
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If you have a LOS light, it is most likely an Openreach network fault.
Re: No fibre
19-07-2024 5:27 PM
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@Pantsman281 Hi, I see as of a minute ago the router has been trying to connect with the wrong password so if it's our router you have, please factory reset it, if it's your own then please reconfigure it with the correct account password.
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