No internet today

[#1]

No. Unfortunately.

I haven't had the original router for a few years. 

[#2]

Hi @Dangerjohn

I'm really sorry to see your broadband's stopped working again.

I've tested your line today and the tests are showing what's known as a bridge tap which is generally a wiring issue. I'd like to arrange a Qube engineer visit (working on behalf of BT) to take a closer look.

They'll also have a spare router with them they'll be able to try to rule out an issue with your existing router.

Could you reply to the ticket I've logged on your account Here with when you'll be available for a visit?

These engineers work 2 hour timeslots any day, starting from 8am and finishing at 6pm. For example 8am while 10am, 10am while 12pm, 12pm while 2pm and so forth until 6pm.

If you can post back once you've responded, I'll make sure we book the engineer as soon as we can.

[#3]

Hi there. Thank you
I've responded to the ticket.

[#4]

Hi John, I've booked the engineer now and updated the ticket 220604831 with the appointment details 

Let us know how it goes.