I am moving into a new build property which is full fibre ready, i have booked full fibre, my ONT does not have a red ethernet port instructions says connect red to red, so can i just connect any ethernet cable.
@martyncr4 if possible, try and ensure the ONT is left powered up. Openreach will try and test it during the ordering process. If it passes then they can activate the connection remotely which will only take a day or two. If it fails it may require an engineer visit.which will likely be a week or two.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
