Outage in Newtown Powys

[#1]

Hi my router is connected but no internet since 6am. Do you know if there is an issue in my area?

[#2]

@shazzbot Which Hub are you using, and what is the colour of the lights?

[#3]

Hub2 and blue

[#4]

OK , so the router is still connected to the internet according to that. What happens if you try to connect with a site?

When did you get a (PN?) Hub2?

[#5]

Yeh it says internet is connected and when I try to connect my to a site it just takes me to router page.

Bought the hub 2 from EBay a couple of months ago.

[#6]

Ah, OK, so it is an ex-BT one - strange because I thought BT now charged you if you didn't return them, but no matter.

What is the 'username' showing on the Hub? It is possible this has been returned to 'setup'?

[#7]

Yeh it’s setup@plusdsl.net. I can’t remember it ever being anything different lol

[#8]

OK - in that case, you need to reset it to 'yourusername@plusdsl.net' and your account password - it will never work correctly with that username.

[#9]

Woohoo you genius. That was the problem. All connected now. Not sure why it would suddenly change it back to default. Thank you very much.

[#10]

Glad you sorted it. I'm no 'genius' - just someone who knows what can go wrong with the 'net.

[#11]

Hiya @shazzbot, I am really sorry to hear that you have experienced some downtime with the service, though pleased @jab1 has now managed to help resolve this for you

Should you have any further queries at all, please do just get back to us.