Well, I'm offline again.
It dropped out shortly before 4pm on Monday. After a couple of hours I called Plusnet and they confirmed it was another incident at the chesterfield exchange (although interestingly their system said it started after 5pm). It was projected to be fixed by 6pm Tuesday. So I went into the office yesterday. Chatting to the local IT, his virgin fibre (from the pole) actually was off last week as well, so they were affected after all. Either there's some other common component or it's quite a coincidence.
I got a call around 3pm from the same Plusnet rep who told me it was showing as cleared and asked if I was back on? Great service, but as I wasn't in I couldn't be sure. Mrs confirmed It was back on when she arrived so all was well.
Then today, it went off about half twelve. Didn't wait this time and called in right away. This time the rep said there's no incident logged at the exchange and had me go through the process of checking connections and factory reset the router, none of which worked.
I forget the exact term he used but he said there was an authentication issue and he needs to send an engineer (nearest appointment over a week away). Obviously I wasn't happy with that so he said he'd investigate if they could try sending a new router or find a nearer appointment. Still waiting for the call back about that.
Thing is, while I can believe the router coincidentally failed after all these arrangements faults, having spoken to several neighbours, both BT and EE customers are both offline right now, and BT told their customer there is a fault.
Given Monday's issue was apparently only logged over an hour after my connection dropped I wonder if I just beat them to it this time.
Not that any of this actually helps me, but I'm at a bit of a loose end.
Edit: And while this is probably reaching a bit far. It's also come to my attention that National Grid (the local DNO) are undertaking "Urgent Works" on the electricity network two streets over from the exchange. Works that had "no parking" signs posted last week. Virgin might not share network infrastructure, but I bet they share power.
