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Plusnet Modem loses network sync / Disconnects when on MS Teams Calls

random8237493
Hooked
Posts: 8
Registered: ‎01-03-2022

Re: Plusnet Modem loses network sync / Disconnects when on MS Teams Calls

‎02-03-2022 5:03 PM

2.4Ghz is off - too crowded 

5Hz has been on but it's off again now. I don't think it's material to the issue.

 

the LCP is interesting - the USG is just a client device - it has no special privs and should no more be able to request a disconnect than any other lan/wifi client - e.g. they'd need the credentials for the router config? The USG has a PPPOA option but it's not enabled.

 

I haven't had any teams calls today and haven't lost connection.  

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Dan_the_Van
Hero
Posts: 3,154
Thanks: 1,573
Fixes: 90
Registered: ‎25-06-2007

Re: Plusnet Modem loses network sync / Disconnects when on MS Teams Calls

‎02-03-2022 5:12 PM

2.4 GHz being off was an observation, anyway @Gandalf has detected an issue so I'd progress with the ticket that he has raised.

Hope Openreach find the issue quickly.

Dan.

 

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