Plusnet Two hub connection

[#1]

Hi all,

I received a new Plusnet Two hub yesterday and plugged it in as usual. It loaded up and settled on two blue lights and I entered the password as normal. My phone connects to the wifi with signal but on connecting takes me to a plusnet hub two manager login page. I switched back to the old hub and the internet works as normal. Any ideas with why the new hub might be doing this or if there’s anything else I need to do?

Many thanks,
Tommy

[#2 · Accepted solution]

@tommyebo  Welcome to the forum.

It sounds like your hub has not been registered properly in the Plusnet database.

Log in to your hub by entering 192.168.1.254 in the address field of your Internet browser. Select Advanced settings. The admin password is on the hub pull out tab. Select Broadband.
If the username is showing as setup@plusdsl.net then this is your problem.
Change the username to youraccountusername@plusdsl.net  and change the password to your account password. Select Save (if requested) then Connect

[#3]

It's due to the problem I've alluded to here.

The last couple of days of dispatches have not yet been registered on the management platform.

I'm hopeful the backlog will be cleared tomorrow.

In the meantime, the advice from @Baldrick1 should get you online.

Apologies for the hassle. Not the best of first impressions 

[#4]

Thank you kindly @bobpullen and @Baldrick1 for the help. That did indeed do the trick.

Much appreciated.

Tommy